How to “Unjunk” a Legitimate Message from the SonicWall Spam Filter
Though the SonicWALL spam filter has proven to be HIGHLY accurate, it may often place a legitimate message inside the Junk Box by mistake. For this reason, it is suggested that users visit their Junk Box at least once per week to retrieve any false-positive entries and, if needed, whitelist an address to help train the system on what to deliver and what to catch.
These directions are based on using the Outlook Web App interface for e-mail. If you are accessing your e-mail account by way of a local Outlook client, the initial steps of these directions may look a little different.